Telephonic Triage RN Job at Insight Global, Slocomb, AL

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  • Insight Global
  • Slocomb, AL

Job Description

Job Description

Job Description

START DATE: Wednesday, July 2nd (1 hour that Sunday)

  • Classroom Training: 7/2/25-7/25/2025 (Off on Friday, July 4), Precepting: 7/28/25 - 8/6/25, Production Start: 8/7/25

 

DURATION: 5-year rolling extension

HEALTH BENEFITS: Start August 1st

PTO: Have 11 paid federal holidays. No other PTO in the first year. Will have 10 days of PTO in year two.

SICK TIME: Accrue 1 hour for every 30 worked. Caps at 56 hours/year.

 

DAY TO DAY:

Insight Global/Ghost RX is seeking REMOTE Telephonic Triage RNs to provide a 24/7, 365-day service for 9.8 million TRICARE beneficiaries, located both in the continental United States, as well as overseas. This is an inbound call line where veterans and their families can discuss symptoms and other health concerns with Registered Nurses (RNs), and be triaged to the right place, such as home care etc. Helping military beneficiaries make more informed choices about how and when to access health care services is one of the government’s objectives with this contract. First call resolution is a priority. RNs assigned to this contract will leverage a URAC-accredited model, proprietary clinical protocols, and health information content.

 

RESPONSIBILITIES:

• Communicate timely and effectively with TRICARE beneficiaries, primarily by phone, but also via web chat, video call, email, text. Average call volume is 30-40 calls/day, each 12-14 minutes.

• Timely and effectively assess and triage immediate health concerns

• Identify problems or gaps in care, offering an opportunity for intervention

• Timely and effectively coordinate services and referrals to health programs

• Timely and effectively provide health education and coach beneficiaries on treatment alternatives to assist them in best decision.

• Timely and effectively support beneficiaries in the selection of the best health care resources to maximize access, quality, and health care costs.

• Timely and effectively prepare individuals for primary care visits

• Help optimize health care utilization through education

 

MUST-HAVES:

  • Active, unrestricted Compact RN license issued in the state you reside in
  • 3+ years of licensed experience in a triaging environment (with both children AND adults)
  • Call Center, Telehealth/Remote, or Telephonic Triage experience
  • Highly organized, self-directed worker with an ability to function in a high-volume environment
  • Strong verbal and written communication skills
  • Proficient level of experience with Microsoft Office applications and strong technical aptitude

 

PLUSSES:

  • Previous experience working with the military population or Tricare beneficiaries

 

LICENSURE REQUIREMENTS: Candidates are required to be licensed in all non-compact states. If candidates are not currently licensed in any of the states listed below, they will have 90 days from their start date to apply for the 12-state licenses required.

• Alaska

• California

• Connecticut

• District of Columbia

• Hawaii

• Illinois

• Massachusetts

• Michigan

• Minnesota

• Nevada

• New York

• Oregon

Job Tags

Holiday work, Contract work, Immediate start, Remote job, Overseas, Sunday,

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