Job Description
START DATE: Wednesday, July 2nd (1 hour that Sunday)
DURATION: 5-year rolling extension
HEALTH BENEFITS: Start August 1st
PTO: Have 11 paid federal holidays. No other PTO in the first year. Will have 10 days of PTO in year two.
SICK TIME: Accrue 1 hour for every 30 worked. Caps at 56 hours/year.
DAY TO DAY:
Insight Global/Ghost RX is seeking REMOTE Telephonic Triage RNs to provide a 24/7, 365-day service for 9.8 million TRICARE beneficiaries, located both in the continental United States, as well as overseas. This is an inbound call line where veterans and their families can discuss symptoms and other health concerns with Registered Nurses (RNs), and be triaged to the right place, such as home care etc. Helping military beneficiaries make more informed choices about how and when to access health care services is one of the government’s objectives with this contract. First call resolution is a priority. RNs assigned to this contract will leverage a URAC-accredited model, proprietary clinical protocols, and health information content.
RESPONSIBILITIES:
• Communicate timely and effectively with TRICARE beneficiaries, primarily by phone, but also via web chat, video call, email, text. Average call volume is 30-40 calls/day, each 12-14 minutes.
• Timely and effectively assess and triage immediate health concerns
• Identify problems or gaps in care, offering an opportunity for intervention
• Timely and effectively coordinate services and referrals to health programs
• Timely and effectively provide health education and coach beneficiaries on treatment alternatives to assist them in best decision.
• Timely and effectively support beneficiaries in the selection of the best health care resources to maximize access, quality, and health care costs.
• Timely and effectively prepare individuals for primary care visits
• Help optimize health care utilization through education
MUST-HAVES:
PLUSSES:
LICENSURE REQUIREMENTS: Candidates are required to be licensed in all non-compact states. If candidates are not currently licensed in any of the states listed below, they will have 90 days from their start date to apply for the 12-state licenses required.
• Alaska
• California
• Connecticut
• District of Columbia
• Hawaii
• Illinois
• Massachusetts
• Michigan
• Minnesota
• Nevada
• New York
• Oregon
Position information:Infectious Disease OfficerU.S. Army Medical CorpsBring your greatest skills to the greater goodEnhance your medical career while helping to improve the health and well-being of our Soldiers. As an infectious disease officer in Army Medicine, you...
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